Refund Policy

1. Return Eligibility

Returns are accepted within 30 days of delivery for items that:

  • Are unused, in original condition, and include all packaging, tags, and accessories.

  • Are not personalized, custom-made, or marked as final sale (these items are non-returnable unless defective).

2. Initiating a Return

To start a return, please contact our customer service team at service@essentialswearus.shop. Include the following information:

  • Your order number

  • Reason for return

  • Photos of the item if it is defective or damaged

Do not ship items back before receiving return instructions from our team.

3. Refund Procedure

Once your return is received and inspected:

  • Refunds will be issued to your original payment method.

  • Processing time is typically 5–10 business days after the item is approved.

  • Refunds will not include any original shipping fees paid unless the return is due to our error.

4. Exchanges

If you would like to exchange a product:

  • Contact us with your order details and requested replacement.

  • Exchanges are subject to availability.

  • Customers are responsible for shipping costs unless the item received was defective or incorrect.

5. Defective or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 7 days of receipt.

  • Provide photos and your order number.

  • We will provide a replacement or full refund at no extra cost.

6. Items Not Eligible for Refund

Refunds or returns will not be processed for:

  • Unauthorized returns (items returned without contacting us first)

  • Packages lost or stolen after delivery confirmation

  • Damage caused by improper use or accidents

  • Items outside the return window

7. International Returns

For international orders:

  • Customers are responsible for return shipping fees.

  • Some items may be subject to import/export regulations that affect returns.

8. Contact Information

For questions regarding returns or refunds, please reach out to service@essentialswearus.shop. Our team is committed to helping you resolve any issues quickly and professionally.