FAQs

1. How do I create an account?
Click the account icon on our website and follow the sign-up instructions. Creating an account allows you to view order history and track shipments easily.

2. Can I place an order without creating an account?
Yes. Guest checkout is available for customers who prefer not to register.

3. What if I entered the wrong email at checkout?
Please contact us at service@essentialswearus.shop with your correct email. We will update your order so you can receive all notifications.

4. Do you provide order invoices?
Yes. Digital invoices are included in your confirmation email. If you need an additional copy, feel free to request one.

5. What happens if my package is returned to sender?
If a parcel is returned due to an incorrect address or delivery failure, our team will contact you to arrange reshipment. Additional shipping fees may apply.

6. Are your products suitable for sensitive skin?
Many items are made with materials chosen for comfort and skin-friendliness. If you have specific concerns, please email us for further information about a particular product.

7. Do you accept bulk or wholesale inquiries?
Yes. For bulk orders, please contact our support team with details about quantities and product types.

8. Can I delay shipping for my order?
In some cases, we can hold an order before dispatch. Please reach out promptly if you need delayed shipping.

9. Why was my payment declined?
Declines may occur due to banking restrictions, mismatched information, or insufficient funds. We recommend contacting your bank or trying another payment method.

10. How can I unsubscribe from marketing emails?
Click the “unsubscribe” link at the bottom of any promotional email. Your preferences will be updated immediately.